Still have questions? We got you covered.
How do I earn points?
For every $1 spent at Torege you will earn 1 point. View all the ways to earn points on our rewards page.
How do I redeem my points?
Redeeming your hard-earned points is easy! Simply apply your points for a discount at checkout.
Can I receive points for my past purchases?
Yes! All past, un-returned purchases made after 2/20/2020 will earn points upon sign up. However, if you have made purchases using more than one account in the past, please contact customer service for assistance in merging these accounts while we work on a long-term solution.
I'm returning an item I used points to purchase. Do I get them back?
Yes! After the item is marked as returned in our system, the points used for this discount will return to your account.
How do I use my points at checkout?
Make sure you are logged into your Torege Account, put the item(s) in your cart, head to check out. Within checkout, click the amount of points you would like to use on your order, like the screenshot below.
Can my friend/partner/child and I combine our points at checkout?
Points are award to each individual account based on purchase history and actions taken. Customers cannot combine their points with another customer to increase their discount.
The order I placed last week doesn’t show up in my points, why?
If you checked out with a different email or just a phone number, they will not be applied to your normal account. Please reach out to support@torege.com to disable any duplicate accounts you may have to ensure all your points are going to one account.
Are there Terms & Conditions to join?
You can view our Terms & Conditions here.
