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F.A.Q

  • Returns

    Hope you’re enjoying your Torege Eyewear. Do you have small problems with your Torege sunglasses that needs to be fixed? Remember you have a 60-day warranty for those minor fixes.

    We understand that if you just can’t keep them , you also have those 60 days to get them back to us. Here’s how: Go a head and register our returns page, https://torege.returnscenter.com/, to generate a return label and shipping instructions. Then use those instructions to ship off your return to HQ :)

    PlEASE NOTE THAT YOU HAVE 60 DAYS FROM YOUR PURCHASE TO EXCHANGE OR RETURN THE MERCHANDISE IN LIKE-NEW CONDITION!

    Exchanges

    All exchanges can be handled on the website! We listed the link with detailed instructions below. If you want some help picking something out, let us know at support@torege.com! However, if you still want an exchange, follow the instruction below (We have also listed them below): https://torege.returnscenter.com/ 

    -Just enter the email you used to place your order, and click, "Find Your Order."

    -Once you clicked, we'll send you an email to initiate the process.

    -We'll ask you a few questions about why you are exchanging the item.

    -Then we'll issue you a return label.

    -Once you finish the steps on your end, you are immediately issued a store credit, feel free to shop with that!

    When we get your items back to the office, we'll go ahead and issue you the refund of the remainder of the credit!

  • A shipment confirmation email with a tracking number will land in your inbox shortly after we ship your order. Please allow the tracking link about 24-48 hours to show any updates.

    You can track your order directly through our website(Track My Order ). Please make sure to have your order number and email to look up your order.

    For additional courier tracking, you can also visit the.

    DHL eCommerce Tracking

    USPS

  • For domestic orders, we offer two shipping options: Standard and Express Shipping

    After processiong, it varies on the type of shipping selected at checkout. Please note these are estimated delivery times and we cannot guarantee that you will receive your order in the timeframe stated below.

    Processing will take 1-3 business days. (Processing time may vary for Black Friday or Cyber Monday orders for every year)

    Standard shipping is 4-6 business days once shipped.

    Express Shipping is 2-4 business days once shipped.

    PLEASE NOTE that shipping companies will vary in how fast or slow they can deliver your package. After we hand your package over to the shipping company, the time it takes for delivery is in control of shipping company. If your order is international please be noted that your package will need to go through an inspection at customs, which might lengthen delivery process.

  • We can only edit your order information until they are closed for shipping! If there are some changes need to be made in your order. Please let us know as soon as possible at support@torege.com. If you would like to cancel your order, please let us know before we arrange the shipment for you at support@torege.com. Please include your name and order number in your email.

  • Order shows as "Undeliverable"

    This is the worst! We are so sorry about this inconvenience, please double check that the shipping address for the order was entered correctly.

    The next step we would suggest, is this is the correct address, would be check with your local post office as to exactly why this package could not be received! If they don't have answers, send us an email at support@torege.com so that we can go ahead and send another package out to you.

    We generraly would suggest trying another address, but if the original is 100% correct, we can go ahead and try that one out again!

    My package had an attempted delivery to a business while closed

    This is something couriers encounter on a daily basis. Typically, they will either leave a notice for you to pick it up at the post office, or they will mark it for redelivery the nest business day.

    If for some reason they don't do any of the above, let us know at support@torege.com!

    My order says it was delivered, but I didn't receive it.

    Please note: More ofthen times than not, this is human error and the package is found within the business day by following the action items.

    1. Confirm the shipping address entered at checkout is correct.

    2. Confirm the tracking on this page says delivered:

    https://tools.usps.com/go/TrackConfirmAction_input

    Contact USPS at the location associated with the last zip code on the tracking above: https://m.usps.com/m/POLocatorAction

    4. Confirm with the location that they don't indeed have it.

    If you van check off all the above, let us know at support@torege.com.

  • If this happens, please send a photo of your order packing slip and your item to support@torege.com. In the subject line, please put "ATTN:Shipping". Once we receive your email, we'll get back to you as soon as possible!

    • For domestic orders, we offer two shipping options: Standard and Express Shipping

      After processiong, it varies on the type of shipping selected at checkout. Please note these are estimated delivery times and we cannot guarantee that you will receive your order in the timeframe stated below.

      Processing will take 1-3 business days. (Processing time may vary for Black Friday or Cyber Monday orders for every year)

      Standard shipping is 4-6 business days once shipped.

      Express Shipping is 2-4 business days once shipped.

      PLEASE NOTE that shipping companies will vary in how fast or slow they can deliver your package. After we hand your package over to the shipping company, the time it takes for delivery is in control of shipping company. If your order is international please be noted that your package will need to go through an inspection at customs, which might lengthen delivery process.

    • Enter your coupon code in the "Gift card or Discount Code" section during the checkout process. Hit apply, then the discount amount will be reflected in the order total!

    • Sorry, Only ONE code or promotion maybe used per order. However, if you have a gift card, you can use a gift card and code at the same time.

    • Yes, all of our lenses have UV protection layer.

    • Polarized lenses have an additional anti-reflective coating of film on them that help make your vision more comfortable by reducing reflected light such as glares you get from the sun. Someone way smarter than us could probably explain how, but Polarized lenses help eliminate reflections on the water, snow, pavement, car hoods, you name it.

      Does that mean my eyes are shot if I don't get polarized shades?

      No! Majority of our shades come with UV400 protection. UV 400 is the highest level of protection your sunglasses lenses can have. They are able to block 99-100% of harmful rays from the sun to keep your eyes safe. Our Wire Frame collection comes with UV300+ protection.

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