Order shows as "Undeliverable"
This is the worst! We are so sorry about this inconvenience, please double check that the shipping address for the order was entered correctly.
The next step we would suggest, is this is the correct address, would be check with your local post office as to exactly why this package could not be received! If they don't have answers, send us an email at firstname.lastname@example.org so that we can go ahead and send another package out to you.
We generraly would suggest trying another address, but if the original is 100% correct, we can go ahead and try that one out again!
My package had an attempted delivery to a business while closed
This is something couriers encounter on a daily basis. Typically, they will either leave a notice for you to pick it up at the post office, or they will mark it for redelivery the nest business day.
If for some reason they don't do any of the above, let us know at email@example.com!
My order says it was delivered, but I didn't receive it.
Please note: More ofthen times than not, this is human error and the package is found within the business day by following the action items.
1. Confirm the shipping address entered at checkout is correct.
2. Confirm the tracking on this page says delivered:
Contact USPS at the location associated with the last zip code on the tracking above: https://m.usps.com/m/POLocatorAction
4. Confirm with the location that they don't indeed have it.
If you van check off all the above, let us know at firstname.lastname@example.org.