Order & Payment

Order

I forgot to add my email to my order, can I add it from the text updates?

Forgot to add your email at checkout? No worries, you can add it to your order through the text updates you’ve been getting! Just follow the steps below.

To track your order status via email follow these instructions:

~Jump into your text messages

~Find the text from Torege Eyewear with your order number

~Click the link with the text confirmation

~Scroll to where it says, "Order Updates," then enter in your email

Then make an account so this doesn't happen in the future, follow the instructions below:

~Go to this page: https://www.torege.com/account/register

~Enter your information, and click, "SIGN UP"

~Then you will get a verification email to confirm it is you!

If you attempt to register on the page linked above, and it says you already have an account, please reset your password on this page: https://www.torege.com/account/login/

 

I entered the wrong billing address at checkout! Can I change it?

Unfortunately, we are unable to edit it outside of processing a payment! As long as your payment went through, you should be good to go.

Please just double-check that everything is correct with your shipping address! If not, shoot us an email at support@torege.com.

 


I just placed my order. Can I edit my items?

Unfortunately, we cannot add or remove anything to an existing order. Please place a new order for any new items.

 


I get an error message when I enter my shipping & billing addresses. What's the problem?

If you are receiving an error message, there may be a problem with your credit card information, billing, or shipping address.

 

 

 

A few possible reasons as to why your order was canceled/refunded:

You did not respond to an important email from Torege regarding a time-sensitive email.

You may have placed a duplicate order and we automatically refunded it to make sure you were not charged twice.

The order was flagged as "Highly Fraudulent" and was refunded (in this case, please place an order again and provide us with the following information in the 'Notes' section during checkout):

E-mail Address

Once your order is processed, you will receive an email confirmation to the email address you entered with your order.

Track My Order


If you did not receive an order confirmation email, please check your spam folder and add support@torege.com to your safe sender list. If you accidentally mistyped your email with your order or can't find the order confirmation email, you can contact us directly to get the status of your order.

Contact Us


Checking Your Order Status In Your Account
If you have an account, you can also check your order status by signing in to your account on our website. If you checked out as a guest, this information will not be available on our site, but you’re welcome to contact us and we'll get the information for you.

This just means that we successfully received your order and we are currently processing it! Once your order is shipped, you'll receive a tracking number and your order status will change to "Fulfilled."

 

Processing time varies between 1-3 days before the order is shipped.

There are couple of reasons:

Day/Time ordered

Orders placed after 11 am PST Monday-Friday, and on weekends or holidays,wil start processing the next business day

 Type of shipping

Free Shipping in US 4-6 Business Days after processing

Express Shipping in US 2-4 business days after processing
International Shipping  10-20 business days depending on the country where you're in.

 

If your tracking has not updated after 24 hours of package being shipped. There is a possibility USPS has not scanned your package. There have been multiple occurrences where USPS might oversee a package and miss to scan it for an update. Once it arrives to the next distribution facility, a scanning should take place.

 

Payment

What is the option to pay in installments on Shop Pay?

When checking out with Shop Pay, you now have the option to pay now or later. Paying in installments on Shop Pay allows you to split your purchase amount into 4 equal, biweekly installment payments—with 0% interest, no hidden or late fees, and no impact on your credit score.* In some instances, your first payment is due when you make your purchase; otherwise, your first payment is due 2 weeks after your purchase.

Which payment methods are accepted if I use the option to pay in installments on Shop Pay?
The installments option on Shop Pay is available on debit and credit cards.


Are there late fees?

No, there are no late fees if you miss a scheduled payment.

What if I make a return on a purchase made through installments with Shop Pay?

If we process a refund, the refunded amount will be returned to your original payment method within 3-10 business days, and your balance will be updated.


If your refund is less than your total purchase balance, it might not lower your next payment. Instead, you can expect fewer payments, a smaller final payment, or both.


If your refund is more than your purchase balance, the difference will be returned to your original payment method within 3-10 business days.


Have more questions?
For questions about installment payments on Shop Pay, visit shop.affirm.com/help. For questions about Shop Pay or the Shop App, visit shop.app/help/shop-pay.

We accept Visa, Mastercard, American Express, Discover, JCB, Diners Club, PayPal, Shop Pay, Google Pay, Apple Pay on Safari, and Venmo via PayPal.

 

Card troubleshooting:

  • Double-check all card info

  • Confirm your billing address (especially your zip code!)

  • Still not working? Contact your bank and make sure they have the correct info.

Other options:

  • Use another card

  • Use PayPal or Amazon Pay Account

No.

 

Unfortunately not! One an order is done we are unable to change it.

 

We don’t offer a currency conversion! We will only process payments in the currency of our website.

 

Unfortunately not legend! You have to make the payment at check out on the website before you come and collect your gear!