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Orders

  • How do I track my order

    A shipment confirmation email with a tracking number will land in your inbox shortly after we ship your order. Please allow the tracking link about 24-48 hours to show any updates. You can track your order directly through our website. Please make sure to have your order number and email to look up your order. For additional courier tracking, you can also visit...
  • I entered the wrong billing address at checkout! Can I change it?

    Unfortunately, you can't change the address once your payment went through. If you want your item to be delivered to a different address. Please contact our customer service at support@torege.com. However, PLEASE NOTE THAT once your order is processed we can't make any change to your order information.
  • How long does it take to process my order?

    Processing time varies between 1-3 days before the order is shipped. Orders placed after 11 am PST Monday-Friday, and on weekends or holidays, will start processing the next business day.
  • I just placed my order. Can I change my items?

    Unfortunately, we cannot add or remove anything to an existing order. Please place a new order for any new items. Please contact our customer service team for a refund of your current order at support@torege.com
  • I get an error message when I enter my shipping & billing addresses. What should I do?

    If you are receiving an error message, there may be a problem with your credit card information, billing or shipping address. The billing address should match exactly what your bank has on file. It is most likely an issue with your billing zip/postal code. Please review all information closely and look for any typos. Also, try re-formatting the names and addresses in your billing...

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