How to start a exchange?

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Need help figuring out how to start a return?  Here are some step-by-step instructions!

Before we begin, there are just a few things you will need:

Order Number
Email associated with the order
Access to that email


If you believe you only entered a phone number at checkout or forgot which email you provided, no worries! Contact our customer support via email or phone.

support@torege.com

OR

Log onto torege.com


Scroll all the way down to the bottom of the page.


On the right-hand side of the page, under the ‘Support’ column, click the ‘Shipping and Returns’ link second word from the top.


Once, click the ‘let's get started!’ button you will see this page. Just as it says, it’s time to check ‘yo’ email!


Once you found the email, you will see the following with a prompt to get the start of the return. Go ahead and click the link! 


Select the items in which are going to be returned. Also, select the reason for which they are being returned. This helps our support team a butt load to help with making our products the best they can be!


Once the return is confirmed, this page will appear. Download the return label by clicking the left-hand side link, print out the slip, and tape it on the box to send it back!

 

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Your store hasn’t published any blog posts yet. A blog can be used to talk about new product launches, tips, or other news you want to share with your customers. You can check out Shopify’s ecommerce blog for inspiration and advice for your own store and blog.